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CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 14 MINUTES AGO.
You are here: Home / Sales & Marketing / Wal-Mart Shipping Guns for Amazon
Wal-Mart Opts for Free, Faster Shipping on Necessities
Wal-Mart Opts for Free, Faster Shipping on Necessities
By Anne DInnocenzio Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
JANUARY
31
2017

Wal-Mart is replacing a program that offered free shipping but had an annual fee with one that has a lower free shipping threshold and faster delivery as it hopes to answer Amazon's powerful Prime membership success.

The retailer says it will reduce shipping time to two days on 2 million of its most popular items including essentials like diapers and pet food as well hot toys and Electronics. Wal-Mart's average shipping time has been three to five days. Starting Tuesday morning, it's also reducing the spending necessary for free shipping to $35 from $50.

Wal-Mart's ShippingPass had allowed members to buy more than a million items for free shipping at Walmart.com. Last year, it trimmed its shipping time frame to two days from three, and it cut the annual fee by a dollar to $49. Bentonville, Arkansas-based Wal-Mart said the service worked well, but that it concluded shoppers shouldn't have to pay a membership fee for free shipping.

The strategy shift is one of the first big moves by Walmart.com's CEO Mark Lore, who joined the company when Wal-Mart bought online retailer Jet.com last year. And it's an illustration of how Wal-Mart is trying to figure out a way to compete with Amazon and its dominant Prime plan.

Amazon's membership program costs $99 a year, but includes services like streaming music and video that have created fierce loyalty. Analysts say Amazon Prime members buy more frequently and spend more money. Amazon doesn't disclose a Prime subscriber total, but it's estimated to be around 65 million. Wal-Mart wouldn't say how many ShippingPass subscribers it had, but all will receive a refund of their membership fee.

Lore declined to comment on Amazon, but said lower prices, a wider assortment of eligible goods and faster shipping alone can build loyalty. Lore promised more moves ahead to spur Wal-Mart's online business.

"Two-day, free shipping is table stakes," he said in a conference call Monday. "We've upped the ante. On a very fundamental level, we don't have to charge for membership. We can save customers both time and money."

Lore said he believes the new approach will dramatically increase sales. Wal-Mart's online sales had been slowing over the past two years, but notably accelerated during last year's third quarter. Wal-Mart reports fourth-quarter results next month.

Wal-Mart said purchases outside the 2 million "essentials" will count toward free shipping, but won't get the faster delivery.

© 2017 Associated Press under contract with NewsEdge/Acquire Media. All rights reserved.
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Sarah Elm:
Posted: 2017-03-18 @ 11:30am PT
Walmart's "2-day shipping" is stretching to 3 to 6 days. They are slow to get the product picked up by the carriers sometimes by 2 or 3 days. That and their increasing prices make it not the best deal anymore. Packing is very poor using thin plastic air bubbles that are usually popped when package arrives allowing product damage. SHOP other stores, I'm now finding their competitors 20 to 75% cheaper on some items though on some items Walmart can't be beat. I will say their customer service is about the best of any store. I still spend hundreds a month with them.

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